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Shipping Terms and Conditions

Blue Ridge Jams:

(Retail Customers Only)

Gift Certificates are available for instant download!

Shipping Restrictions:

Shipping is only available to locations within the United States. No International shipping is currently available. We do not ship outside of the US except to US military bases and APO addresses.

 Shipping Time

Most orders will ship within four business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 Delivery:

Orders are normally processed for shipment within 48-72 hours of the order date (for in stock items). This shipment time does not include holidays or weekends.  Delivery time is usually within 2-7 days of shipment (depending upon your location).  Some items may be shipped after the 72 hour period.  Items that are out of stock or on backorder will be shipped as soon as our stock is replenished. You will be notified by email of any extended delay in shipment. 

To guarantee delivery, we must have a proper and complete addresses. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We will not be responsible for packages that are undeliverable and/or returned to us due to incorrect addresses or refusal of delivery by recipient.  You will incur a second shipping charge for any re-shipment of a returned package that was due to the recipient refusing delivery or due to an incorrect address on the original order form.

Delivery Carriers:

Normal delivery is via the United States Postal Service- USPS Priority Mail. A physical mail receptacle at the location is required for USPS delivery. If you do not have a mail receptacle, orders will have to be sent through the United Parcel Service.

Local delivery of large orders (Over $300) within the Western NC Region is also available.   If there are any special instructions for shipping your order, place them in the "notes section of your order Gift Card/Special Instructions" yellow box on the order page.  SHIPPING CHARGES ARE PER ADDRESS.  Multiple addresses will each incur a separate shipping charge.

Partial Shipments

As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.

Damaged Products

We do our utmost to ensure our product reaches you in perfect condition, however, if you experienced damages or concerns with your order, please contact us immediately at 828-776-7087. We would like to rectify the inconvenience to you quickly.  You will be asked for your:  Order #, Name and Address, Problem, and any visible carton damage.  The shipping company may wish to inspect the packaging and product at their discretion, therefore please do not discard.  If you suspect damage, please use caution in the event of glass breakage.

Refund Policy

We do not accept returns of food products. If the product was found to be damaged upon arrival or if the wrong item was shipped please contact our customer service department immediately upon noticing the issue at 828-776-7087. So be sure you're ordering the right product. If you do have a problem with your shipment, please contact our customer service department at orders@blueridgejams.com. We do not offer refunds due to product color or fruit variations.

Site Errors

Color Variations are to be expected when dealing with fruit products, colors will vary from the pictures that we have on the website and actual products delivered. We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Blue Ridge Specialty Foods reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Privacy

We keep your personal information private and secure. When you make a purchase from Blue Ridge Specialty Foods, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Blue Ridge Jams, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.