Blue Ridge Jams:

(Retail Customers Only)

Gift Certificates are available for instant download!

United States Based Shipping only, we do not ship outside of the US except to US military bases and APO addresses.

Shipping and Delivery:

When you order products from Blue Ridge Jams you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply superb– right to your door! Please check the information below to review our shipping policies.

Shipping Restrictions:

Shipping is only available to locations within the United States. No International shipping is currently available. 

Delivery:
Orders are normally processed for shipment within 24-48 hours of receipt (for in stock items).  Delivery time is usually within 2-7 days of shipment (depending upon your location).  Some items may be shipped after the 48 hour period.  Items that are out of stock or on backorder will be shipped as soon as our stock is replenished. You will be notified by email of any extended delay in shipment. 

To guarantee delivery, we must have a proper and complete addresses. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We will not be responsible for packages that are undeliverable and/or returned to us due to incorrect addresses or refusal of delivery by recipient.  You will incur a second shipping charge for any re-shipment of a returned package that was due to the recipient refusing delivery or due to an incorrect address on the original order form.

Delivery Carriers:

Normal delivery is via the United States Postal Service- USPS Priority Mail. A physical mail receptacle the the location is required for USPS delivery. If you do not have a mail receptacle, orders will have to be sent through the United Parcel Service.

Local delivery of large orders (Over $300) within the Western NC Region is also available.   If there are any special instructions for shipping your order, place them in the "notes section of your order Gift Card/Special Instructions" yellow box on the order page.  SHIPPING CHARGES ARE PER ADDRESS.  Multiple addresses will each incur a separate shipping charge.

Partial Shipments
As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.

Damaged Products

We do our utmost to ensure our product reaches you in perfect condition, however, if you experienced damages or concerns with your order, please contact us immediately at 828-776-7087. 

We would like to rectify the inconvenience to you quickly.  You will be asked for your:  Order #, Name and Address, Problem, and any visible carton damage.  The shipping company may wish to inspect the packaging and product at their discretion, therefore please do not discard.  If you suspect damage, please use caution in the event of glass breakage.

 Refund Policy

We do not accept returns of food products. If the product was found to be damaged upon arrival or if the wrong item was shipped please contact our customer service department immediately upon noticing the issue at 828-776-7087. So be sure you're ordering the right product. If you do have a problem with your shipment, please contact our customer service department at orders@blueridgejams.com.

We do not offer refunds due to product color or fruit variations.

Site Errors

Color Variations are to be expected when dealing with fruit products, colors will vary from the pictures that we have on the website and actual products delivered. We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.